Why Disputes Happen

Why Are There So Many Disputes?

Every month, Cox pays license fees to TV network owners to carry their networks or local broadcast stations on our lineup. As a result, we negotiate dozens of contracts each year, the majority of which you will never hear about.

However, in the past few years, many local broadcasters and cable channels have become more willing to deny viewers access to their content when cable, satellite and other video providers aren’t willing to pay the high rates they are requesting.

In anticipation of new FCC rules which could limit the removal of signals from lineups during disputes, Networks have become increasingly aggressive and have opted to pull the plug on their viewers over 75 times in January of 2017 alone.

Compare that to only eight instances where networks temporarily pulled their signal  in all of 2010. The price of TV (and especially “free” TV) keeps climbing, and Cox remains committed to keeping our customers connected to what they care about most while meeting our responsibilities to provide you the most value from all of our services.

Networks Say that it’s Just, “Pennies a Day”

Oftentimes, you’ll hear the Networks say that they’re asking for only, “pennies a day.” But all of us know that the pennies add up fast. The price of TV (and especially “free” TV) keeps climbing, and Cox remains committed to keeping our customers connected to what they care about most while meeting our responsibilities to provide you the most value from all of our services.

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Watch this short video with more information about Broadcast Retransmission.

Dispute Lingo

Here’s a simple glossary of the key phrases you are very likely to hear from local TV stations and
other channels when they attempt to force you into the middle of negotiations.

What You’ll Hear

What it Actually Means

“You’re going to lose your favorite shows”

None of your favorites are going anywhere unless this channel revokes its permission. The law prevents Cox from removing any ABC, CBS, FOX, NBC or other local broadcast station from our lineup. And the cable programmers are the ones who decide to withhold their channels since we want to retain the ones that are most popular.

“Cox is the only one disagreeing”

Cox is the only provider whose permission to offer this channel could expire any time soon. Every provider – cable, telco, satellite – faces these renewals. You may actually have seen your local station or another cable network fault the other providers at another time of the year.

“All we want is fair market value”

Once a network’s temporary removal of their signal works to make another provider concede to a big price increase, stations and networks have a new definition of “fair.” Even though another provider may have avoided a similar station removal by compelling customers to pay more to get the same channel, we believe in our responsibility to keep delivering the very best value for our customers.

“You need to call Cox”

We always welcome your feedback, and you can find the latest information on any dispute on this site.

“Switch to another provider now”

These very same providers were likely the targets for similar temporary signal removal or threats in the recent past. If they haven’t already, other providers will soon be facing the same challenge of paying more money for the same programming as before.